Your Privacy at acae67

acae67 collects personal data through several channels: directly from you when you register an account or contact our support team; automatically when you use the acae67 platform; and, in limited circumstances, from third-party service providers such as payment processors who assist us in verifying transactions. Below is a detailed breakdown of the categories of data we collect.

Identity and Contact Data

When you create an acae67 account, we collect your full legal name as it appears on your government-issued identity document, your date of birth, your email address, and your Bangladeshi mobile phone number. This information is used to create and manage your account, to verify your identity for Know Your Customer (KYC) purposes, and to communicate with you about your account activity.

Identity Verification Documents

To comply with our age verification and anti-money-laundering obligations, acae67 may request copies of identity documents including a National Identity Card (NID), passport, or birth certificate. We also accept utility bills or bank statements as proof of address where required. These documents are handled with the highest level of security and are used solely for verification purposes.

Financial Data

When you make a deposit or withdrawal, acae67 collects transaction data including the payment method used (bKash, Nagad, Rocket, Upay, or Dutch-Bangla Bank), transaction reference numbers, amounts in Bangladeshi Taka (BDT), and timestamps. We do not store full mobile banking PINs or passwords — these are processed directly and securely by the respective payment service providers.

Technical and Usage Data

When you access acae67.app, our systems automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, time zone setting, pages visited, session duration, referring URLs, and in-game activity logs. This data helps us ensure platform security, investigate disputes, and improve user experience.

Communications Data

If you contact acae67 via email or live chat, we retain records of that correspondence including your name, contact details, the nature of your enquiry, and our responses. These records are used for quality assurance, dispute resolution, and to maintain a history of your support interactions.

acae67 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and in each case we ensure that appropriate data protection safeguards are in place.

Payment Service Providers

To process your deposits and withdrawals, acae67 shares the minimum necessary transaction data with our payment partners: bKash, Nagad, Rocket, Upay, and Dutch-Bangla Bank. Each of these partners is bound by their own privacy and security obligations and processes data only for the purpose of completing your transaction.

Game Content Providers

Games on acae67 are provided under licence from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, certain technical data (such as session tokens and game round IDs) may be transmitted to the relevant studio's servers to facilitate gameplay. These studios do not receive your full identity data and are contractually prohibited from using any data they receive for purposes other than delivering the game.

Identity Verification Partners

Where acae67 uses a third-party KYC or age verification service to assist in processing your identity documents, that service provider will receive only the data necessary to perform the verification. All such providers are vetted for security and operate under strict confidentiality agreements.

Legal and Regulatory Disclosure

acae67 may disclose your personal data to law enforcement authorities, financial intelligence units, or other government agencies where we are legally required to do so — for example, in connection with anti-money-laundering (AML) obligations, court orders, or investigations into suspected fraud or financial crime. In such cases, disclosure will be limited to the data specifically required by the relevant legal demand.

Business Transfers

In the event that acae67 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you in advance of any such transfer and ensure that the recipient entity agrees to honour the commitments made in this Privacy Policy.

acae67 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following table summarises our standard retention periods by data category.

Data Category	Retention Period	Reason
Account identity data (name, DOB, NID)	Duration of account + 5 years	AML and KYC legal obligations
Financial transaction records	Duration of account + 7 years	Financial record-keeping requirements
Game activity logs	Duration of account + 3 years	Dispute resolution and fairness audits
Support communications	3 years from last contact	Quality assurance and dispute history
Technical / session logs	Up to 12 months	Security monitoring and fraud detection
Marketing preferences	Until opt-out + 1 year	Proof of consent management

After Retention Period Expires

When a retention period expires, acae67 will either securely delete the relevant data or anonymise it so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes. Secure deletion means that the data is overwritten in a manner that renders recovery impossible.

Account Closure

If you request closure of your acae67 account, we will retain your data for the periods specified in the table above in order to fulfil our legal and regulatory obligations. We will not use that retained data for any marketing or operational purpose following account closure.

As a player on acae67, you have a number of rights in relation to the personal data we hold about you. acae67 is committed to honouring these rights promptly and without undue obstacle. To exercise any of the rights listed below, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a description of the specific right you wish to exercise.

• Right of Access: You have the right to request a copy of the personal data acae67 holds about you, along with information about how it is used and shared. We will provide this within a reasonable timeframe upon successful verification of your identity.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details (such as your email address or phone number) directly through your account settings, or by contacting our support team.
• Right to Erasure: You may request that acae67 delete the personal data we hold about you. Please note that this right is subject to our legal retention obligations — we may not be able to delete certain data, such as financial transaction records, until the applicable retention period has expired.
• Right to Restrict Processing: In certain circumstances (for example, where you contest the accuracy of your data or where processing is unlawful), you may request that we restrict the processing of your data while the matter is resolved.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive the personal data you provided to acae67 in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where acae67 relies on legitimate interests as the legal basis. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Response Timeframes

acae67 will acknowledge all privacy rights requests within 5 business days and aim to fulfil them within 30 calendar days. In cases of complexity or where a high volume of requests is received simultaneously, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.