Responsible Gaming
at acae67
acae67 is fully committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. We believe that gambling should always be a form of entertainment — never a source of financial hardship or personal distress. This page outlines the tools, resources, and guidance available to help you stay in control.
Player Safety First
acae67 places player safety at the heart of everything we do. Every tool, policy, and process on our platform is designed with your wellbeing in mind — not just your entertainment.
Deposit Limit Controls
Set daily, weekly, or monthly deposit limits in Bangladeshi Taka directly from your account dashboard. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours.
Session Time-Out
Use our session time-out feature to take a short break from gaming — for 24 hours, 48 hours, or up to 30 days. During a time-out, your account remains accessible for withdrawals only.
Self-Exclusion Programme
If you feel that you need a longer break, acae67's self-exclusion programme allows you to close access to your account for a minimum of 6 months. We will also suppress all marketing communications during this period.
Reality Check Reminders
Enable on-screen reality check notifications that appear at regular intervals during your session. These reminders show your session duration and net balance, helping you make informed decisions about continuing play.
24/7 Dedicated Support
Our responsible gaming support team is available around the clock via live chat and email. Whether you have a question about your limits or need help accessing self-exclusion, we are always here to help.
Our Commitment to Safe Play
At acae67, we believe that responsible gaming is not a regulatory checkbox — it is a genuine commitment to the wellbeing of every player on our platform. Online gaming and sports betting should be an enjoyable pastime that fits comfortably within a player's broader lifestyle, social commitments, and financial means. When gaming stops being fun, it stops being entertainment.
Our responsible gaming programme is built on four core principles: prevention, empowerment, early intervention, and support. We actively design our platform features to reduce the risk of problem gambling developing in the first place. We empower players with information and self-management tools so that everyone who chooses to play at acae67 can make genuinely informed decisions. We monitor for early warning signs of harmful gambling behaviour and intervene sensitively where appropriate. And when a player needs help, we connect them with the right resources promptly and without judgement.
acae67 serves players across Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We recognise that gambling-related harm can affect anyone, regardless of income level, profession, or background. Our tools and guidance are designed to be accessible to all players on our platform, and our support team communicates in plain, clear English so that our responsible gaming resources are genuinely useful rather than difficult to navigate.
Gambling as Entertainment
acae67 encourages all players to approach gaming as one form of entertainment among many — not as a primary source of income, a way to recover losses, or a solution to financial difficulties. Before you begin a session, we recommend setting a clear budget (in Bangladeshi Taka) that you are comfortable losing entirely, and treating that amount as the cost of entertainment rather than an investment. The house edge means that, over time, most players lose more than they win — and that is by design across the industry. Responsible gaming means playing within your means and accepting that outcome.
Our Responsible Gaming Standards
acae67 maintains the following standards as part of our responsible gaming commitment: we enforce strict age verification for all new accounts; we provide deposit, loss, and wager limit tools at no cost to players; we train our customer support staff to identify and respond appropriately to signs of problem gambling; we suppress all promotional communications to players who have entered a self-exclusion period; and we maintain clear signposting to professional support organisations for players who need external assistance.
Gambling Should Be Fun
If at any point gaming feels like an obligation, a way to escape problems, or a source of stress rather than enjoyment, please stop and reach out. Our support team is available 24/7 at .
Set Your Budget Before You Play
Decide on a fixed amount in Bangladeshi Taka that you are comfortable spending before you start any session. Never chase losses by increasing your budget mid-session — this is one of the most common paths to problem gambling.
Age Restriction and Verification
acae67 operates a strict 18+ policy. Gambling and sports betting services on acae67.app are available exclusively to individuals who are 18 years of age or older. We consider the protection of minors from access to gambling products to be a non-negotiable obligation, and we take all reasonable steps to enforce this policy across our platform.
Identity Verification at Registration
All new players registering an acae67 account are required to confirm their date of birth at the point of registration. To complete full account verification and access withdrawal facilities, players must submit a valid identity document — such as a National Identity Card (NID), passport, or birth certificate — that clearly shows their date of birth and full legal name. Accounts where the player cannot be confirmed as 18 or over will be restricted and any balance returned.
Ongoing Age Monitoring
acae67 reserves the right to request additional age and identity verification documents at any point during a player's account lifetime, including before processing withdrawal requests. This is a standard industry safeguard and is not a reflection of any suspicion about an individual player's conduct.
Protecting Minors in Your Household
If you share a device or household with individuals under the age of 18, we strongly recommend taking the following precautions:
- Never save your acae67 login credentials on a shared device.
- Always log out of your acae67 account after each session, particularly on tablets and family computers.
- Use your device's parental control features to restrict access to gambling websites.
- Consider using a dedicated device for your acae67 account that is not accessible to minors.
- Do not disclose your password or account details to anyone, including family members or friends.
Free parental control software is available from a number of providers and can be used to filter gambling content on shared devices. acae67 supports the use of these tools and encourages all players with children in their households to make use of them.
18+ Only — No Exceptions
acae67 strictly prohibits individuals under the age of 18 from creating an account or using any gambling services on this platform. Any account found to belong to an underage player will be permanently closed and all funds returned.
Verification Documents Accepted
National Identity Card (NID), passport, or birth certificate. Documents must clearly show full name and date of birth. Verification is handled securely and used solely for age and identity confirmation purposes.
Recognising Problem Gambling
Problem gambling — sometimes referred to as gambling disorder — is a recognised condition in which an individual's gambling behaviour causes significant disruption to their personal, financial, or professional life. Unlike casual recreational gambling, problem gambling is characterised by a loss of control over gambling activity and a compulsion to continue gambling despite clear negative consequences.
Problem gambling can develop gradually over time, and many people experiencing it are not immediately aware that their relationship with gambling has become unhealthy. Recognising the warning signs early is one of the most effective ways to prevent the condition from worsening.
Common Warning Signs
The following behaviours may indicate that gambling is moving from entertainment into problem territory. These signs apply to online casino games, slot games, sports betting, fishing games, and all other forms of gambling activity:
- Spending more money on gambling than you originally planned or can afford to lose.
- Returning to gambling shortly after a loss with the intention of winning back what was lost (known as "chasing losses").
- Feeling restless, irritable, or anxious when not gambling or when trying to cut down.
- Gambling to escape from stress, depression, loneliness, or difficult life circumstances.
- Lying to family members, friends, or colleagues about how much time or money you spend gambling.
- Borrowing money — including via mobile financial services like bKash or Nagad — to fund gambling activity.
- Neglecting work, family, or social responsibilities because of time spent gambling.
- Making repeated unsuccessful attempts to cut back or stop gambling.
- Thinking about gambling constantly — planning the next session, calculating potential winnings, or replaying past losses in your mind.
Experiencing one or more of these signs does not automatically mean you have a gambling problem, but it is a signal worth taking seriously. The earlier these patterns are identified, the easier they are to address.
Chasing Losses Is a Key Warning Sign
One of the clearest early indicators of problem gambling is chasing losses — depositing more money after a losing session in an attempt to recover what was lost. This behaviour tends to amplify losses rather than reverse them. If you recognise this pattern, please use acae67's deposit limit or time-out tools immediately.
Talk to Someone You Trust
If you are concerned about your own gambling or the gambling of someone close to you, talking to a trusted friend, family member, or professional counsellor is a powerful first step. You do not need to face this alone.
Self-Assessment Checklist
The following questions are designed to help you honestly evaluate your own relationship with gambling. Read each question and consider whether it applies to your recent behaviour. If you answer "yes" to three or more questions, we encourage you to contact our support team or explore the self-exclusion options described below.
Have you ever spent more money on gambling than you intended to in a single session?
Have you ever deposited money to "win back" losses from a previous session?
Have you ever felt anxious, irritable, or restless when you were unable to gamble?
Have you ever borrowed money — from friends, family, or digital wallets like bKash or Nagad — specifically to gamble?
Have you ever hidden your gambling activity or the amount you spend from family members or close friends?
Has gambling ever caused you to miss work, neglect family obligations, or withdraw from social activities?
Do you often think about past gambling sessions or spend significant time planning your next session?
Have you ever used gambling as a way to escape stress, anxiety, depression, or difficult personal circumstances?
Have you ever tried to reduce or stop gambling but found yourself unable to follow through?
Have you ever experienced financial hardship — difficulty paying rent, bills, or other essentials — as a direct result of gambling spending?
Three or More "Yes" Answers?
Please consider using acae67's deposit limit, time-out, or self-exclusion tools right away. You are also welcome to contact our support team at — we will help you access the right tools without judgement. This checklist is for guidance only and does not replace a clinical assessment.
Player Protection Tools
acae67 provides a suite of player protection tools that are available to all registered players at no cost. These tools are accessible directly from your account dashboard and are designed to help you manage your gaming activity in a way that stays within your personal boundaries. You do not need to be experiencing a problem to use them — many responsible players use these tools proactively as part of their everyday gaming habits.
Deposit Limits
Set a maximum amount in Bangladeshi Taka that you are permitted to deposit within a given period — daily (24 hours), weekly (7 days), or monthly (30 days). Once your chosen limit is reached, further deposits will be declined until the period resets. You may reduce your deposit limit at any time with immediate effect. Requests to increase a deposit limit are subject to a mandatory 24-hour cooling-off period before taking effect.
Loss Limits
Set a maximum net loss threshold for a given period. If your total losses across all games reach your chosen limit within that period, further gameplay that could result in additional losses will be suspended until the period resets. Loss limits give you a clear ceiling on how much the platform can cost you in a single time window.
Session Time Limits
Set a maximum duration for each gaming session. When your chosen time limit is reached, you will be logged out automatically and prompted to take a break. Session time limits are particularly useful for players who find that sessions extend longer than intended once they begin playing.
Reality Check Notifications
Enable on-screen pop-up notifications at regular intervals (every 30, 60, or 90 minutes) during active gaming sessions. Each notification shows your current session duration, total wagered, total won, and net position. Reality checks are a gentle but effective reminder to pause and reflect before continuing play.
Time-Out / Cool-Off Period
Take a short voluntary break from gaming by activating a time-out on your account. Time-out periods are available for 24 hours, 48 hours, 72 hours, one week, or one month. During a time-out, your account will be restricted from all gaming and deposit activity. You may still log in to withdraw any balance. Time-outs cannot be lifted early — this is intentional, to ensure you benefit from the full cooling-off period you chose.
Tools Available in Your Dashboard
All player protection tools — deposit limits, loss limits, session limits, reality checks, and time-out — are accessible from the Responsible Gaming section of your acae67 account dashboard. No additional setup is required.
Lowering Limits Is Instant
Reducing any limit (deposit, loss, or session) takes effect immediately. Increasing a limit requires a 24-hour waiting period. This asymmetry is deliberate — it is designed to prevent impulsive increases during a session.
Need Help Activating a Tool?
If you have trouble accessing any responsible gaming tool in your dashboard, contact our support team at and we will activate it on your behalf within minutes.
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available at acae67. When you self-exclude, you are asking acae67 to close your access to gambling services for a defined period — and we are legally and ethically committed to honouring that request without exception. Self-exclusion is recommended for players who feel that shorter time-out periods or deposit limits are not sufficient to manage their gambling behaviour.
Available Self-Exclusion Periods
- 6 months — the minimum self-exclusion period.
- 12 months — one calendar year of exclusion.
- 2 years — for players seeking a more substantial break.
- 5 years — a long-term exclusion option.
- Permanent / Indefinite — for players who wish to close their account permanently with no option to return.
What Happens During Self-Exclusion
Once your self-exclusion takes effect, the following restrictions are immediately applied to your acae67 account:
- All access to gaming, betting, and casino features is suspended.
- Deposits to your account are blocked.
- All bonus and promotional communications are suppressed — you will receive no marketing emails, SMS messages, or push notifications from acae67 during your exclusion period.
- Any acae67 accounts linked to the same identity documents or device will also be reviewed and may be restricted.
You will still be able to log in to your account for the sole purpose of withdrawing any remaining balance. Once your balance is withdrawn, your account will be fully dormant for the duration of the exclusion period.
Requesting Self-Exclusion
To initiate self-exclusion, you may either use the self-exclusion option in your account dashboard under Responsible Gaming Settings, or contact our support team directly at with the subject line "Self-Exclusion Request". Please include your registered email address and your desired exclusion period. Our team will confirm activation within one hour of receiving your request.
Returning After Self-Exclusion
If you chose a fixed-term self-exclusion period (6 months, 12 months, etc.), your account will not automatically reopen when the period ends. You will need to submit a written request to reactivate your account and may be required to speak with a member of our responsible gaming team before access is restored. For permanent exclusions, reactivation is not available under any circumstances.
Self-Exclusion Cannot Be Reversed Early
Once a self-exclusion period is activated, it cannot be shortened or cancelled before the chosen end date. This is a deliberate safeguard to protect you during a vulnerable period. Please choose your exclusion period carefully.
How to Self-Exclude
Go to your account dashboard → Responsible Gaming Settings → Self-Exclusion. Or email with subject "Self-Exclusion Request". Activation confirmed within one hour.
Marketing Suppressed Immediately
From the moment self-exclusion is activated, all promotional communications from acae67 are suppressed. You will not receive bonus offers, game alerts, or deposit incentive emails during your exclusion period.
Support and Resources
If you feel that gambling is having a negative impact on your life — financially, emotionally, or in your relationships — you do not have to deal with it alone. acae67's support team is available 24 hours a day, 7 days a week, and our responsible gaming specialists are trained to listen without judgement and help you access the tools and guidance that are right for your situation.
Contacting acae67 Support
You can reach our responsible gaming support team at any time by emailing . For urgent matters, live chat is available directly from your account dashboard and is typically the fastest way to reach us. When contacting us about a responsible gaming concern, you do not need to use any formal language — simply explain your situation and we will take it from there.
What Our Support Team Can Help With
- Setting or adjusting deposit, loss, or session limits on your behalf.
- Activating a time-out or cool-off period immediately.
- Processing a self-exclusion request and confirming its activation.
- Answering questions about your account activity and spending history.
- Providing information about external counselling and support organisations.
- Assisting with account closure if you decide to stop gambling permanently.
Talking to Someone Outside acae67
We recognise that some players may prefer to speak with an independent organisation about gambling-related concerns. If you are based in Bangladesh and would like to speak with a counsellor or support professional, we encourage you to reach out to mental health and addiction support services available in your area. Your local community health centre, hospital, or a registered mental health professional can provide confidential support for gambling-related concerns. Speaking to a trusted family member, imam, priest, or community elder can also be a meaningful first step.
Keeping a Record of Your Spending
acae67 provides a full transaction history in your account dashboard, showing all deposits, withdrawals, wagers, and wins. We encourage all players to review this history regularly — monthly at minimum — so that you have a clear, factual picture of your gambling expenditure over time. If reviewing your history gives you cause for concern, please contact our support team immediately.
24/7 Support Available
Our responsible gaming team is available every day of the year, including public holidays such as Eid and Victory Day. Email: . Live chat: available from your account dashboard. We respond to all responsible gaming queries within one hour.
Review Your Transaction History
Log into your acae67 account and navigate to Transaction History to view a full breakdown of your deposits, withdrawals, and net gaming activity. Reviewing this regularly is one of the simplest and most effective responsible gaming habits you can develop.
Protecting Vulnerable Players
acae67 takes extra care to identify and support players who may be in a vulnerable situation. Vulnerability can take many forms — it may relate to financial hardship, mental health challenges, bereavement, relationship difficulties, addiction, or a combination of factors. Our support staff are trained to recognise indicators of vulnerability and to respond with sensitivity and appropriate action.
How acae67 Identifies Vulnerability
We monitor account activity for patterns that may suggest a player is in a vulnerable state. These include: unusually rapid or frequent deposits; a significant change in deposit frequency or amount compared to a player's historical behaviour; deposits made in the early hours of the morning over consecutive days; contact with our support team indicating distress or financial difficulty; and multiple failed self-imposed limit requests. When these patterns are identified, our responsible gaming team will proactively reach out to the player by email to check in and offer support.
Interaction Policy
Where acae67 identifies a potentially vulnerable player, we may take one or more of the following steps: send a responsible gaming check-in email; temporarily restrict the account pending a wellbeing conversation with the player; apply a temporary deposit limit; or escalate the case to a senior responsible gaming specialist. We will always communicate any restrictions clearly and explain how the player can speak with us about their situation.
Financial Vulnerability
acae67 recognises that financial stress and problem gambling are closely linked. If a player contacts our support team and indicates that gambling has contributed to financial hardship — such as difficulty paying household bills, rent, or mobile financial services (bKash, Nagad) commitments — we will treat this as a priority responsible gaming concern and take immediate protective action on the account. We do not judge players who find themselves in this situation; our role is to help, not to criticise.
Mental Health and Wellbeing
If a player contacts acae67 and communicates that they are experiencing a mental health crisis or are at risk of harming themselves, our team is trained to respond with care, provide crisis signposting, and immediately restrict the player's account to remove gambling as an accessible stressor. The wellbeing of our players always comes before any commercial consideration.
Responsible Marketing Practices
acae67 does not target vulnerable players with promotional communications. Players who have activated responsible gaming tools, who are in a self-exclusion period, or who have been flagged as potentially vulnerable are excluded from all bonus, promotion, and re-engagement marketing campaigns. We review our marketing lists regularly to ensure that these exclusions are properly maintained.
Your Wellbeing Comes First
If you are experiencing a personal crisis, financial hardship, or mental health difficulty, please contact our team before placing any further bets or deposits. We will act quickly and compassionately to support you. Email: .
No Targeted Promotions to Vulnerable Players
Players who have used any responsible gaming tool — including deposit limits, time-outs, or self-exclusion — are permanently removed from acae67's promotional mailing lists for the duration of that measure and are not re-engaged with bonus offers during or immediately after a restriction period.
Our Promise
acae67 commits to reviewing and improving its responsible gaming programme on an ongoing basis. Player feedback, industry best practice, and emerging research on gambling harm all inform how we develop and refine our tools and policies over time.
Play Responsibly at acae67
Enjoy everything acae67 has to offer — cricket betting, slots, fishing games, and more — with the confidence that our responsible gaming tools are always there when you need them.
18+ only. Gambling can be addictive — please play responsibly.